Unconfirmed Emergencies
When a user misses their check-in time, the user is notified automatically and continuously via phone calls, emails, and in-app notifications for ten minutes.
If a user does not check-in ten minutes after their missed-check in time, an Unconfirmed Emergency is triggered, and SafetyLine begins calling the user's monitors based on the monitors' automatic notification delay times.
For example, if the user enters an Unconfirmed Emergency, the Senior Supervisor is called right away. If the Senior Supervisor does not acknowledge the emergency via SafetyLine after 5 minutes, James Smith begins getting called, while the Senior Supervisor also continues being called. If neither the Senior Supervisor nor James Smith acknowledge the emergency for another 5 minutes, Helen Brown begins getting called, while the Senior Supervisor and James Smith continue being called.
These notifications will continue until the user checks in, or one of the monitors acknowledges the emergency via SafetyLine.
Panic Emergencies
When a user triggers the Emergency button via SafetyLine, or via their SafetyLine-configured satellite device or panic button, a Panic Emergency is triggered, and all of their assigned monitors are notified regardless of their delay time.
⚠️For information on how to edit phone and email notifications, click here.