Configuring your ZOLEO Satellite Device with SafetyLine

⚠️ Note: Although SafetyLine supports the ZOLEO satellite device, please note that ZOLEO devices are not recommended for use with SafetyLine. ZOLEO relies on email integration instead of API integration, meaning all communication between SafetyLine and ZOLEO is subject to the same delivery delays, rules, and filters as normal emails.

We strongly recommend a Garmin InReach or SPOT Messenger Device for satellite usage with SafetyLine, due to their more robust API integration.

Configuring SafetyLine with a ZOLEO Device

1. Login to your MyZOLEO portal, navigate to "Devices & Plans," and ensure your associated ZOLEO device has been activated on your profile. If your device is not yet listed within your portal, please follow the ZOLEO activation guide to activate your device.
   
   
   
   
2. Add SafetyLine as one of the two mandatory Check-in Contacts for the device by using [e-mail] as the email address, and 604-662-4425 as the phone number. For Contact Method, select "Email." This step can be done upon device setup, or by navigating to the "SOS and Check-in Contacts" tab and adding a new contact.
   

   ⚠️Note: The phone number provided is for SafetyLine's automated Voice App service, as all ZOLEO check-in contacts require a phone number. SafetyLine will not respond to any phone calls or texts placed to this number.
   
   
   
   
   
   

3. Add your IMEI number to the "Satellite Device" section of your SafetyLine profile.

⚠️ For further instructions, documentation, and firmware related to your device, please visit the ZOLEO Support Center at the following link: https://www.zoleo.com/en-ca/how-to-activate

Configuring SafetyLine with the ZOLEO App

The default check-in button on the ZOLEO device will check you into SafetyLine.

Due to the fact ZOLEO messages cannot be customized, other SafetyLine commands must be sent through the ZOLEO Mobile Messaging App. The following steps are required for individuals to end SafetyLine monitoring after use. 

1. After following the previous steps to configure your ZOLEO device, download the ZOLEO Mobile Messaging App to your mobile phone.
   
   
2. Sync the ZOLEO App to your ZOLEO device via Bluetooth.
   
   
3. Within the ZOLEO App, navigate to the "Chats" screen, then select the "New Message" button. Tap the magnifying glass, enter [e-mail] as the email address, then select "Use this contact."
   
   
4. Send a Predefined Message to perform a SafetyLine Command. A list of available messages is provided at the bottom of this article.

Predefined Messages

• Please note that the Predefined Message format must be exact in order for the SafetyLine commands to work.

Email Message	Function
I am OK [IMEI number]	Performs a Check-in command.
I need to END MONITORING [IMEI number]	Performs an End Monitoring command.
I need HELP [IMEI number]	Triggers a Panic Emergency, notifying all Monitors right away.