My invoice doesn't add up right

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William Morley

• September 20, 2017 20:43

Hey, My invoice isn't right.  Some of my guys haven't been using the service for a while now.  I need some users removed.  Tx

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• Official comment

  

  Heather Morris

  • September 21, 2017 21:02

  Hi William,  

  If you have any issue with your invoice, you can always contact billing directly at accounting@tsunamisolutionsltd.com.  

  When you add or remove licenses and change your total license count, those changes will be reflected on your next invoice. The invoice will not change unless you request a change from support@safetyline.ca.  

  If it is the user count that needs adjusting dramatically, you may want to talk to your account manager or Solutions Specialist to see what options are available to you. Updating your licenses count can ensure that you aren't paying for unnecessary licenses or that you have enough as you grow or seasons change.   Sometimes it's worth keeping the licenses active even when not in use as the number of licenses you have can be used for new hires by simply adjusting the user as an administrator.  

  Hopefully this helps.  

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  Jordyn Court

  • September 20, 2017 21:04

  Hi William,

  To adjust your invoice please email support@safetyline.ca

  Take care.

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